Hollys Paws

Order processing is completed within 24-48 hours and delivery Australia-wide is between 3-6 days.

All orders are currently shipped from our Auckland warehouse.

Typically we say the beds will need 24 hours to fully expand as they will arrive flat packed, please also puff them up yourself to encourage the expansion. The memory foam beds may take up to 48 hours to fill in all the creases and look as smooth as the photos.

All of our beds are super easy to clean and are washing machine friendly. With the calming beds, you can either just wash the cover or you can simply put the whole bed in the machine, just make sure to put on a gentle wash and hang out to dry, do not tumble dry.

Memory foam bed covers and lining can be put into the machine, again please put them on a gentle spin and hang them out to dry. Do not put the memory foam inserts in the machine, please wash any stains or dirt by hand.

For calming beds, blankets and accessories we can accept returns within the first 30 days. Returns for refunds and exchanges will only be accepted if the bed is brand new and in an unused condition.

For memory foam beds we cannot accept returns if the bed has been opened and expanded, we strongly recommend sizing your pet and the space the bed will go before ordering.

Take advantage of Afterpay & pay in weekly or fortnightly interest free payments when you purchase 1, 2, 3 or even 4 of our beds.

To select afterpay as a payment method just complete the checkout process. Firstly, fill out all necessary contact details for your order followed by completing the shipping information page. Finally click "continue to payment." This is where you will be able to select your preferred payment method.

Each bed has a detailed size chart, so please check this along with the bed dimensions to ensure you order the right size.

We have a detailed tracking page within our store, please head to our 'Track your order' page and enter in your details.

We have a website specifically for NZ customers where we ship our orders from Auckland. Please head to hollys-paws.com

We don't often do pre orders however, if offered and Items are ordered via our pre-order system these will be processed from the date stated at time of purchase. If an order contains multiple items the order will be processed all together from the date of the latest pre-ordered item.